HOW IT WORKS
How FastAssist24 works
From reporting a problem to following your request. Learn what to provide, when you pay and what can happen next.
Your request, step by step
Request help
Describe the problem, your vehicle and your location.
Review the price
Review the proposal and terms before you confirm.
Find a provider
After your confirmation and a successful payment, the search for a provider can begin.
Follow your request
View the status and available information in your request.
Pricing and payment
The proposal is specific to your situation. Review the amount, the assistance included and the terms before accepting. This information page is not a quotation.
You do not need a subscription for a one-off help request.
Follow the payment step offered in your request. The search for a provider can start after your confirmation and a successful payment. Creating a request or attempting a payment does not yet confirm an intervention.
Has your situation or the assistance needed changed? Review any revised proposal before accepting it. The applicable terms govern cancellation and refunds.
Availability and tracking
Whether assistance can be arranged depends on factors including your location, vehicle, problem and available providers. A regional page or request does not guarantee availability or an arrival time.
Use the status page associated with your request. It shows the information available about its progress. Any arrival indication is an estimate.
Your next step
Have the information you need?
Use the assistance button to get started, or contact us first with a general question.
Whether you can start a request depends on the rollout phase. If requests are not yet open, the assistance button shows information about the phased rollout.